Pontins - Frequently asked questions
- Do I have to pay the single person supplement?
- I'm traveling on my own, is there anyone I can share accommodation with?
- Do I have to feed myself?
- What levels are the classes?
- What happens in the evenings?
- Where kind I find the class schedules/timetable?
- What time do I have to check in by and check-out on the last day?
- Are my belongings insured in my chalet?
- Are day passes available?
- What if I have to cancel?
- When will I receive my Salsa Fever free CD / DVD?
- What time is check in?
- Can we come onto the centre if we arrive earlier than check in times?
- Can we park near our apartments?
- When do we have to check out?
- How do we pay for electricity?
- What linen is provided?
- Do you have a cash point machine?
- Where can I get the weekend timetable from?
Do I have to pay the single person supplement?
If you wish to have an apartment to yourself then yes, you will need to pay the single person supplement (see booking form for pricing) on top of the normal price of one person booking. However, SalsaFever offer a chalet share option if you are willing to share an apartment with a salsero of the same sex. Just tick the relevant box on the booking form. Please note certain events do not offer SPS and a minimum occupancy of two persons maybe required.
I'm traveling on my own, is there anyone I can share accommodation with?
SalsaFever offer a chalet share option if you are willing to share an apartment with a salsero of the same sex. Just tick the relevant box on the booking form.
Do I have to provide food myself?
This will depend on which holiday centre the event is located at. Pakefield and Blackpool are half board, Brean Sands and Southport are self catering. Self catering centre's provide accommodation with a separate kitchenette and basic kitchen supplies are included in club apartments. Half board centre's do not have separate kitchenettes, but usually provide tea and coffee making facilities.
What levels are the classes?
You should always check the details of the event timetable, which states what level the weekender is aimed at.
What happens in the evenings?
This will vary between each event but normally the evening starts off with some warm up workshops in the main hall. Followed by live band or DJ’s. The evenings dancing is broken up by professional performances and student competitions. During part, or all, of the evenings one or more of the smaller venues maybe open for alternative music freestyling and workshops. The main venue is usually open way into the early hours of the morning!
Where kind I find the class schedules/timetable?
Due to the changing nature of administration arrangements these are not normally available in advance. You will be handed a full weekend schedule and timetable breakdown upon check in.
What time do I have to check in by and check out by on the last day?
This can vary by holiday centre, but normal check-in starts from about 4pm on the Friday and runs into the late hours of Friday evening. Check-out time is 10am Monday.
Are my belongings insured in my chalet?
No, you are responsible for the safe keeping of your own belongings and we recommend you travel with appropriate insurance.
Are day passes available?
No, Pontins weekenders are not currently available to day visitors as the events are residential.
What if I have to cancel?
We recommend all clients take out their own holiday insurance cover. Pontins does not refund cancelled places under any circumstances.
When will I receive my free Salsa Fever gift?
All bookings made via SalsaFever Pontins booking form are eligible for the free gift corresponding to the event they book for. (Normally a free CD or DVD.) You will be emailed a gift voucher shortly before the event which you should take to the SalsaFever stall at the event, along with some identification, in order to claim your gift. Free gifts cannot be claimed after an event or in the event of cancellation by client.
What time is check in?
- Guests in Club Accommodation can check in from 14:00
- Guests in Classic and Budget accommodation can check in from 16:00
Reception is open until 22:00 on main arrival day (Friday) and 20:00 on other days
Keys are made accessible for check in outside these times - normally via gate security
Can we come onto the centre if we arrive earlier than check in times?
You are more than welcome to arrive early and use facilities. Regrettably Pontins do not have facility to look after your luggage until check in time.
Can we park near our apartments?
There is plenty of parking onsite; however, you are unable to park directly outside your apartments. There are three main car-arks where vehicles are to be situated. You may drive your car up to or as near as you can to off-load your luggage and then you must move your vehicle back to the nearest designated car park area. The roads are to be kept as clear as possible in case the assistance of emergency vehicles is required.
When do we have to check out?
On the day of departure you should vacate your accommodation and have your keys handed in by 10:00am. The keys maybe handed in directly to reception or at the main gate as you drive offsite.
How do we pay for electricity?
For Club Apartments, electricity is provided free of charge. In all other accommodations electricity is provided via meter cards. These can be obtained from machines in Reception and the onsite shop.
What linen is provided?
All bed linen is provided in Club and Classic apartments. Budget apartments, duvets & pillows are provided, however, bed linen can be hired at a charge of £10 unless you want to bring your own. Tea towels and bath towels are not provided in any apartments and only hand towels are provided in Club apartments.
Do you have a cash point machine?
Yes, a cash point machine is situated in the main reception area of the centre and cash back facilities are available at the onsite shop and usually restaurant as well.
Where can I get the weekend timetable from?
Timetables are issued to guests upon checkin on the day. However, sometimes a draft version of the timetable (subject to change) is available here.
